FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If the order has already been sent, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 15 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. .

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 15 days. The value of missing accessories will be deducted from the credit amount of a return.

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What happens if the item I ordered is not available?
On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to your item if you live in the shipping address state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. Back to Top

Can I ship my order to a different address?
Yes! Back to Top